Consulting services
It is invaluable to get help when you don't know what to do next. That's why there are many advice centers in Germany that provide expert advice to those seeking help in a wide variety of life situations.
Many counseling services are free of charge. A few require a paid membership, e.g. in an association or insurance company.
The type and scope of advice varies depending on who is providing the advice and what the issue is. Many services are also anonymous on request.
Example: A public authority can help you to submit an application. However, you will not receive help with legal issues or if you are not satisfied with the result of the application and wish to lodge an appeal.
The range of counseling services in Jena is so diverse that only a selection can be presented here. Please find out online or on site which facility can help you with your request.
The staff at the advice center will refer you to a more suitable contact person if necessary.
Advice for migrants
Even if you have a nationality other than German, you naturally have access to the full range of advisory services.
Migration advice centers can provide you with the best possible advice on a wide range of topics with regard to special features due to your nationality. You can find many advice services locally, including those offered by migrant self-organizations. There are also other services available throughout Thuringia and nationwide.
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Advice for children and young people
Children and young people should never be left alone with problems and crises. That is why they can get advice and support.
All services can be used anonymously, i.e. children and young people do not have to say their name or where they live.
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Advice for people with disabilities
People with disabilities and their relatives should receive comprehensive advice and individual support.
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Advice for women
In Jena, there are a variety of counseling services that are specifically aimed at women. Topics for which you can get support range from basic security, domestic violence and family issues to personal or professional development.
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Advice for LGBTTI* people
LGBTTI* people are already equal in most areas in Germany. Nevertheless, it may be helpful or necessary to seek information and advice.
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Advice for senior citizens
When you reach retirement age, your life circumstances change. You have new opportunities for participation, but perhaps also new worries.
Meeting and advice services in Jena offer you the opportunity to exchange ideas.
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Advice on family and partnership
Families and partnerships are not spared worries and hardships. If this results in stressful crises, you should seek help.
Several counseling centers will support you with your individual problems, whether it is about your relationship, conflicts surrounding pregnancy, financial aspects or an addiction in your family.
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Advice on education and work
You can obtain advice on all aspects of training and employment throughout Germany, primarily from the relevant chambers and the Federal Employment Agency.
If necessary, the staff will refer you to local partners who specialize in vocational orientation and further training, financing, applications, retraining, recognition of qualifications, etc.
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Legal and consumer protection advice
Legal advice can help you with difficulties and disputes relating to contracts, insurance, rental issues, basic security and much more.
The Consumer Protection Centre and other free contacts can give you an initial assessment and help with your case and will refer you to a specialist lawyer if necessary.
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Worry phone
Even if local counseling centers are not open all the time, you do not have to remain alone with your problems.
You can reach pastoral care staff by telephone at any time, who will support you in emergency and crisis situations. Churches and religious communities also offer pastoral care.
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Victim counseling
People who are victims of crime or physical and psychological violence receive advice and support locally here in Jena. There are also other services throughout Thuringia.
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